9 Skills You Need to Become a Great Social Media Manager

Like any senior marketing role, becoming a good Social Media Manager requires you to have a wide range of skills to create engaging social content that converts followers into loyal customers.

The role and skills of a Social Media Manager have evolved over the years to become more complex. Skills required in the role now include social media outreach, social customer service, platform expertise, and influencer marketing. The part played by AI in digital marketing is also having has an impact on the channel, and will be something to watch closely. 

If you're an aspiring Social Media Manager but aren’t sure where to start, this article will help you identify the essential skills to acquire and hone for a successful career in social media management.

In this blog, we will cover:

• What is a Social Media Manager?
• What Does a Social Media Manager Do?
• What are the Tasks of a Social Media Manager?
• 9 Skills You Need to Be a Social Media Manager

What is a Social Media Manager?

A Social Media Manager is trusted with monitoring, executing, filtering, and measuring the social media presence of a product, brand, corporation, or even individual. 

This role is often seen as the ‘voice of the company’ and may also be referred to as ‘Community Manager’ (although this title has become slightly outdated) or ‘Digital and Social Media Manager’. 

What Does a Social Media Manager Do?

Social Media Managers create and maintain brand promotions, company information, and marketing campaigns for their company across several social media networks. 

They also know the best social media metrics to focus on and use tools and respond to questions and comments according to the company’s voice and guidelines. Social Media Managers work daily to produce new content, constantly innovating to push new ideas and formats and measuring how well those ideas perform.

They may report to a Social Media Director (in larger organizations) or the Head of Content or brand and collaborate with other creative groups such as marketing and public relations, as well as the sales department to drive lead generation campaigns that convert into revenue. A key part of the role is to keep up with new trends along with company and industry news.

An in-demand role, Social Media Manager positions typically require a bachelor’s degree in marketing, public relations, or similar. According to Glassdoor, Social Media Managers earn an average salary of over $57,000 in the U.S.

What are the tasks of a Social Media Manager?

The role is fast-paced and varied involving many tasks in the space of a day! Some of the tasks a Social Media Manager might do are:

• Create content for multiple platforms - The content you create for Facebook won’t necessarily work on TikTok. Look at what content will work for each platform based on trending content and look at what your competitors are posting e.g. video, gif, infographic, blog, etc. 
• Monitor social analytics - Check what campaigns are working (or not working) across channels so your time and money are spent on the right channels and aimed at the right people. 
• Devise a social network strategy - You may need to create a campaign from scratch to promote a sale or new product. 
• Measure and prove ROI - Set measurable goals for a new campaign across relevant channels and create a report to track performance. Use a social media campaign calculator to meet your objectives at the right cost.  
• Schedule social posts - Each platform has an ‘ideal’ time to post content (Instagram users seem to be busiest on Wednesday mornings!). Scheduling ahead of time helps reduce workloads and ensure content is posted when you’re asleep, but your audience isn’t.  
• Find relevant curated content - Some of your social posts should reflect world events or developments that matter to your audience. Do some research and share third-party content that will resonate. 
• Engage with your audience - The point of your social media is to build engagement. So, respond to any comments and deal with customer queries. In other words, use your social media channels as a customer service channel. 
• Review and populate your content calendar - In such a fast-paced world, you need to plan your content. Populate your social media calendar for days or even weeks ahead to stay on top of things.  

These are just a few examples of tasks that you may need to do. But remember, each day can be different, so keeping on top of your content calendar and social campaigns is crucial to online success. 

9 Skills You Need to be a Great Social Media Manager

Now that you know what the role involves, let's look at what skills a Social Media Manager should have.  

1. Writing

Social media managers do a lot of writing, sometimes more than a dozen posts each day. Plus, each social network requires a slightly different style of writing.

For example, LinkedIn requires a more professional tone, while Facebook can be more light and fun. SEO copywriting knowledge is also very helpful to know about. (More on this later!)

You must be able to create messages that are quickly understood by your audience and promote a positive sentiment. Through writing, the Social Media Manager should enhance their brand and become ‘the voice’ of the company. 

Some important types of writing include:

• Short and snappy headline writing
• Engaging introductions
• Video and image captions
• Structured text for easy reading (because consumers will skim and scan subtitles, bullet points and numbering are key!)

Useful resources to help boost your writing skills

• 11 Social Media Tools Every Content Creator Needs - From choosing the perfect image to making a video for TikTok, here are some great content creation tools to help you along the way.
• The Best AI Copywriting Tools for 2023 - Get tips on how to use AI in your copywriting and social media content.
• eBook: How to Write Well Online - Find out how to create great online content, from planning to formatting for online consumption.

2. Research

Social media managers must stay up-to-date with the ever-changing world of social and digital media. This includes new measurement/analytics tools, industry and world trends, and tracking what your competitors are doing, even on a daily basis. 

Great Social Media Managers set up Google Alerts on popular topics and use tools like Feedly, Ahrefs and BuzzSumo to keep up with trending content.

The Twitter Trends sidebar and the TikTok ‘Discover’ tab are useful, while hashtag research can also help identify topics to tap into.

Useful resources to help boost your research skills

• Social Media: What Countries Use It Most & What Are They Using? - Find out how to target key social media demographics and improve how you promote and grow your audience.
• Social Competitor Analysis Tracker - Use this template to track how well your competitors are doing in terms of reaching their target audiences on different social media platforms.

3. Customer Service

According to research by Khoros, about half of consumers who engage with brands on social media are reaching out about customer care concerns.

And engagement differs on platforms as shown in this graphic (although for many users, social media offers the easiest and quickest way to get a response from a brand, so Social Media Managers should be vigilant across channels). 

Customers often look to social media for help with answering questions or to complain (or rave) about their experience, especially with platforms like WhatsApp and Facebook Messenger available. So, if nobody is there to respond (even on nights and weekends), their impressions of that brand could sour.

Here are some stats collated by Hootsuite on the importance of customer service and social media. Highlights include:

• 49% of organizations see social customer service as the responsibility of the marketing team
• Over half of respondents in a Facebook IQ survey reported that they’re more likely to buy from a company that offers customer service via chat
• Messaging channels reduce the cost of customer interaction by 60%
• 50% of consumers say that a timely response to their customer-service questions influences their decision to make a purchase
• 40% of consumers expect a response within an hour on social media while 79% expect to hear within 24 hours

Helpful resources to boost your customer service skills

• Social Customer Service: Lessons from 5 of Our Favorite Brands - Find out how 5 brands take advantage of every interaction with a customer to offer value, impress, and sell on social media.
• Focus on Customer Experience (CX) - Listen to our podcast with veteran marketer and trainer Joe Wilde of MacDigital about putting the customer at the center of your strategy, in both offline and online marketing.

4. SEO Knowledge

Search Engine Optimization, more commonly referred to as SEO in marketing circles has become an integral part of content marketing and social media.

In fact, SEO can have a great impact on your social media content. A good Social Media Manager knows this and strives to integrate SEO into writing copy for social networks. When you embrace SEO as part of your strategy, you can attract a larger audience with an interest in your products or services, leading to more potential customers. 

When thinking about combining SEO and social media, ask yourself the following questions:

• Do you understand the connection between exposure on social media and increased rankings in the SERPs?
• Do you understand long-tail and short-tail keywords for SEO optimization? Use this infographic to find out the 5 steps of keyword research. 
• How will you promote your blog content on social media?
• Do you know what type of content lends itself to improving SEO?
• Do you know how driving traffic to your company’s website impacts revenue?

Resources to boost your SEO knowledge

• Webinar: SEO Evergreen Tactics (with Neil Patel Brands) - Matt Santos of Neil Patel Accel has an in-depth discussion on things every marketer can easily keep in mind when it comes to SEO.
• 5 Ways to Maximize SEO and Social Media - Understand the complex relationship between SEO and social media, and get five tips on how you can maximize both.

5. Creativity & Design

While a lot of the content you’ll put on social media will be written, creative visual content is also crucial (especially for platforms like TikTok and Instagram). The right image, video, gif, illustration, or photo can be shared hundreds or even thousands of times, and you need to understand how to create platform-specific social media content. 

It’s valuable for Social Media Managers to have a knowledge of design to create visually appealing graphics to complement posts. Know Your Meme can be helpful in keeping up with the daily development of new memes (if appropriate for your company).

Video is also an essential component of your social media strategy, so if you can gain skills in that area, it will be extremely helpful. With so much video content out there (YouTube is reported to have 3.7 million videos uploaded daily), it's important to be creative in your video marketing and tap into what your audience likes and wants. 

With the meteoric rise of visual platforms such as Instagram and TikTok, the quality of your videos is hugely important. Make sure you use brand storytelling on social networks to speak to your audience and give a clear message about your brand. 

'Life brand' Pleasing, founded by musician Harry Styles uses a distinct and consistent color palette to promote its range of products from nail varnish to lipsticks on social media. Here's a glimpse of its Instagram account.  

Great resources to boost your design and creativity

• 7 Tips for Designing a Social Media Page That Stands Out - Social media design is an instrumental part of your social strategy so how can you make sure your design attracts the right audience?
• Checklist for your Creativity - Find out 8 simple but effective ways to get the creative juices flowing and narrow down your ideas. 

6. Data analytics

If you’re putting time and effort into driving awareness and engagement through social media platforms, it’s crucial to know if what you’re doing is working! That’s where data comes in. 

Analyzing your social media data will help you to draw insights not only on each platform but also on the content you’re sharing. Questions you could answer are:

• What social media platforms are driving engagement?
• Which content formats work best i.e. video, memes, images?
• What type of posts drive engagement i.e. polls, how-to videos?
• Are there times and days that you see spikes or drops in engagement?
• Are there any channels that you should increase or decrease activity on?

Along with the analytics feature available on each social network and GA4, there are a number of great tools you can use to track data to get social media post metrics, conduct a competitive analysis and monitor conversations - social listening. These include SparkToro, BuzzSumo, and Hootsuite. 

Useful resources to conduct data analysis

• The Best Social Media Metrics To Focus On In Your Campaigns - Look at the top platforms and find out the best social media metrics to track for each one.
• A Guide to Reporting in GA4 - This will help you to use Google Analytics 4 and develop custom reports that inform your social media efforts.
• 10 Social Media Analytics Tools That Do the Math For You [2023] - Find out some of the best free and paid social media analytics tools available. 

7. Social Media Expertise

It may seem obvious, but a Social Media Manager needs to have great social media skills! Although these can be learned over time through research and experimentation, if you’re aiming for a job at a large company, you’ll need a few years of experience under your belt. 

The type of knowledge you’ll need to outshine your competitors includes:

• Knowing what type of content works best on what platform
• Understanding the different days and times and days that work best on each platform 
• Understanding how to optimize platform-specific content
• Knowledge of social media analytics and performance 
• Ability to engage an audience using the best free audience listening tools

The graphic below from  'The 2023 Content Benchmarks Report' shows the types of content that marketers believe are the most engaging and help to achieve their social media goals. 

Resources to ground your social media expertise

• Practical Social Media Strategy - Listen to Julie Atherton, founder and managing director of the UK marketing consultancy Small Wonder. talk about how to create a successful strategy. 
• How to Choose the Best Social Media Channels for Your Business - How can you craft an effective social media strategy when you don’t know which channels to choose?

8. Budgeting

It’s important for a Social Media Manager to understand how to plan and manage a budget across social networks for organic and paid media.

The types of things you need to budget for include:

• Content creation - Do you need to budget for a freelancer or external content creator?
• Influencers - If you’re using influencers, have you put aside a budget for sponsorship or the cost of the partnership? 
• Paid media - You will need to allocate spending for paid media across networks depending on your audience and engagement levels
• Software and tools - Budget for any tools or software for data analysis or social listening

Your budget should not be set in stone, you should review and analyze it on a regular basis to make sure you’re putting your funds into the activities that will help meet your KPIs (whether that’s to drive leads or boost brand awareness).  

Useful resources for budgeting

• Social Media Marketing on a Budget: The 4-Step Approach That Works - Neil Patel shares a  four-step approach to get your social media marketing tactics done on a budget. 
• Paid Media Budget Forecasting Tool - This tool allows you to estimate how much budget you need to deliver on goals for paid media channels. 

9. Adaptability

Flexibility is important in any marketing role, but even more so in social media management. The social media landscape moves so quickly that adapting is a necessity. 

It’s not enough to schedule posts. You must be able to try new features and change things based on trends and the continual testing and analytics that you should run on your posts. 

Once you have the analytics, you also need the flexibility to try new things to make your social media work best for you. A/B testing (writing posts in multiple ways, with different images) can help you quickly determine which types of images and copy work for your company - and which don’t.

Use this A/B Testing Toolkit and Video to get advice and tips on how to optimize your posts. 

Resources to boost your adaptive skills

• CMOs: Adapt Your Social Media Strategy for a Post-Pandemic World - How can marketing leaders build upon this growing trend and plan their social media marketing strategies for a post-pandemic future?

Refine your social media skills and advance your career!

The best way to become a successful social media manager is to have the most up-to-date knowledge and skills available. Our Specialist Diploma in Social Media Marketing can help you learn everything you need to know to succeed including social customer service, social commerce, social content, and social strategy along with an insider's view of all the most popular platforms. Get started today to become a Certified Social Media Marketing Specialist! 

Updated 2023

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